FAQ

1. How do I choose the correct pants size?

All our product pages contain detailed size charts including waist, hip, length and thigh data. We suggest you measure your usual fitting pants and compare with our size data to choose the most suitable size. You can also contact customer service for size recommendation.

2. Can I modify or cancel my order after payment?

You can contact us to modify or cancel your order within 24 hours after payment before shipment. Once the order is shipped, modification or cancellation is not supported.

3. What should I do if my package is delayed or lost?

Logistics delays may occur due to weather, peak shipping seasons or customs inspection. If your package is abnormally delayed or lost, please contact our customer service, and we will check and solve the problem for you as soon as possible.

4. Do you support wholesale and customized orders?

Yes, we support wholesale and bulk cooperation. If you have bulk purchase or customized demands, please send us an email for detailed cooperation solutions and preferential prices.

5. What payment methods are supported?

We support mainstream international payment methods including credit card, debit card, PayPal and other secure online payment channels.

6. How long will I receive my refund after returning goods?

After we receive and confirm the returned items, the refund will be completed within 3–7 working days. The specific arrival time depends on your payment institution’s processing cycle.

7. Is my personal information safe when shopping on your site?

Absolutely. We strictly abide by our privacy policy, adopt high-standard data encryption technology, and will never leak or sell your personal and payment information to any third party.